The ability to solve problems is an art and a science that takes finesse, skill and practice. Here are some suggestions that should assist you in elevating your problem-solving prowess:
- Thinking on your feet does not always require you to answer a question on your feet or immediately.
- You have 2 ears and 1 mouth, so listen more and before you speak.
- Answering each question thoughtfully and timely requires practice, time and research – remember these skills next time a question is posed and you feel the need to answer the question, immediately.
- Refrain from answering questions unless you have all the information necessary for an intelligent response, “Thank you for your feedback, let’s schedule a time when I can get back to you” or “Thank you for your input, may I get back to you,” will suffice.
- Use the common sense you were born with – if you do not have common sense, which is not common for all, consult someone who has it or who has more than you.
- Understand the importance of standing back, deep breathing and keeping your emotions out of your non-verbal and verbal responses, especially when you are emotional or don’t have the answer.
- Don’t take other people’s problems personally – focus on the process, not the problem.
Questions are usually “PEOPLE” or “PROCESS” related. “PEOPLE” questions are generally behaviorally related and therefore more difficult to provide a generic answer.